Q. WHEN WILL MY ORDER SHIP?
A. Orders are usually processed and shipped within 3-5 days of purchase. We do our best to get the product to you as soon as possible. With such huge demand on these products, we have warehouses all over the world to handle the extra demand. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee, is product delivery. Customer service is the backbone of our company.
Q. HOW MUCH IS SHIPPING?
A. Our shipping rates are among the lowest in the industry due to the high volumes of orders we receive. So if we are saving in shipping we would like to bring that to the customer also.
Shipping Rates within the US: $4.95
International Shipping (Outside US): $8.95
Q. HOW DO I TRACK THE STATUS OF MY ORDER ?
A. When your order ships you can check status here: https://www.vaisb.com/apps/tracktor/track or request your tracking number via email: email@example.com
Q. HOW DO I KNOW IF THE SHOES WILL FIT?
A. Please see the following sizing chart to select your size. https://www.vaisb.com/pages/shoe-size
Our sizing chart is accurate and true to size. The best way is to measure your foot from heel to toe and check the sizing chart.
Q. ARE YOUR PRODUCTS OF HIGH QUALITY?
A. We go out of our way to ensure the highest standards of quality. When you receive your purchase you will see this right away. The material used within our shoes is the highest quality available on the market right now from the canvas to the rubber soles.
Q. HOW DO I KNOW YOUR SITE IS SECURE AND MY INFORMATION IS SAFE?
A. We adhere to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments. We also have security monitoring features built into the site of which you can see on the bottom right.
We do not sell, lease or otherwise distribute any personal customer information.
Q. WHAT CURRENCY DOES YOUR STORE RUN ON?
A. We are a US based company and operate in USD$. If you are purchasing from outside of the United States of America, please check your currency comparisons.
Q. WHO DO I CONTACT FOR PRESS INQUIRIES?
A. For all press inquiries email firstname.lastname@example.org and your email will be forwarded to the best person!
Q. WHAT CARRIER DO YOUR ORDERS SHIP?
A. All U.S. orders are shipped via USP/USPS.
Q. ARE THERE DUTIES FOR AMERICAN ORDERS?
A. No there are no additional duties.
Q. I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
A. Often, when you order multiple items, different distribution channels are being utilized. As such, many times each item will be shipped separately. You may receive one item before the next. We try and get the product to you as soon as possible as we know you are eager to receive your items... Hence we ship whichever item is ready. So don't panic if you don't receive all of your items at once.They will surely get to you.
Q. WHAT ARE THE SHIPPING TIMES?
A. Products & Accessories: Usually 10-15 days for all our products unless specified in the description. If your order hasn’t arrived inside the estimated delivery times, please contact our support team at email@example.com
Q. Canvas Shoes & Bags
A. Once the order is being placed, it will still have a 24-hour window to allow modifications. After that, it will have a corresponding "production time" depending on the variant or the item ordered. After the production time, it will then be shipped. The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what customers prefer. Customer can choose from refund or replacement.
Q. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A. We accept Visa, Mastercard, Paypal and Stripe.
Q. CAN I RETURN MY ITEMS IF THEY DON’T FIT?
A. Yes, you can return your items on special terms and conditions.
Please see the following sizing chart: https://www.vaisb.com/pages/shoe-size It will help when choosing the best size.
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